FAQs
General Cleaning FAQs
How often should I get my carpets cleaned?
We recommend a professional clean every 12 months, but homes with pets, children, or high traffic areas may benefit from more frequent cleaning.
What method do you use to clean carpets?
We use advanced hot water extraction (also known as deep cleaning) with our Airflex Storm machine. This penetrates deep into carpet fibres, removing dirt, bacteria and odours more effectively than standard steam cleaning.
How long will it take for my carpets to dry?
Thanks to our powerful equipment and specialist drying fans, carpets are usually dry within 2–4 hours.
Safety & Products
Are your cleaning products safe for children and pets?
Yes, we only use eco-friendly, non-toxic cleaning solutions that are safe for the whole family, including pets.
Can you remove pet stains and odours completely?
In most cases, yes. Our deep cleaning system breaks down and neutralises stains and odours, leaving your carpets fresh and hygienic.
Upholstery & Rugs
Do you clean sofas and other upholstery?
Absolutely. We clean sofas, armchairs, dining chairs, and more, removing everyday dirt and restoring the look and feel of your furniture.
Can you clean delicate or oriental rugs?
Yes, we provide specialist rug cleaning for all types and sizes, with extra care taken for delicate fibres and handwoven rugs.
Practical & Booking
Do I need to move furniture before you arrive?
We ask that small and breakable items are removed, but we can carefully move larger pieces of furniture as part of the service.
How much does professional carpet cleaning cost?
Prices vary depending on the size of the area and the type of cleaning required. We’re happy to provide a free, no-obligation quote, just get in touch!
Do you provide receipts and payment options?
Yes, we provide full receipts. We accept card payments, bank transfer, and cash, plus account facilities for businesses (subject to checks).
Do you provide out of hours service?
Yes, we provide out-of-hours service for busy businesses, so we can give you the best carpet, rug and upholstery cleaning during business downtime. This ensures you can operate at full capacity, and we never get in your way!
Still Have Questions?
If your question isn’t answered above, our friendly team is here to help. Contact Crane’s Carpet Cleaning today for expert advice and a free, no-obligation quote anywhere in Essex.