FAQs

Cranes FAQs

Do you use chemicals?

Yes. We use a range of professional cleaning solutions specific to each job. All chemicals are thoroughly rinsed and extracted during the cleaning process, leaving your carpets fresh, clean, and safe for your family and pets.

Yes. We work around our clients’ requirements. For commercial premises, we can clean outside normal working hours to avoid disruption.

 

Yes. We are trusted key holders for many clients. All arrangements are agreed individually to ensure keys are handled securely and premises are fully secured after cleaning.

For commercial clients, we offer account facilities (subject to a full credit check). We accept all major credit and debit cards, as well as cash and bank transfer. Residential clients do not have account facilities.

Yes. We hold fully comprehensive insurance.

Yes. All staff hold enhanced DBS certification, as we often work in environments requiring higher security levels.

Yes. All staff hold enhanced DBS certification, as we often work in environments requiring higher security levels.

Yes. All chemicals are fully extracted during cleaning, leaving carpets and floors clean and safe once we have finished.

No. Once cleaning is complete and the area has been fully rinsed and extracted, there is no chemical residue left behind. Surfaces are safe for pets. However, pets must be kept away from the work area while we are cleaning.

Thanks to our powerful equipment and specialist drying fans, carpets are usually dry within 2–4 hours.

Yes. We use hoses, machinery, and cleaning solutions that can present trip hazards. Warning signs are displayed, but we ask that you stay clear of work areas until we have finished.

Yes. We offer a range of stain protection treatments, which can be discussed during your site inspection.

Yes. Please inform us of any allergies during quotation, and we will select appropriate cleaning products to accommodate your needs.

Yes. All site visits and quotations are completely free of charge.

We provide quotations by email or text message later the same day. This allows us to carefully calculate the most accurate and competitive price.

No. We believe in transparency and trust, so no deposit is required when booking.

We are generally happy to work at any time. However, if someone on the premises is unwell and cannot vacate the work area, we may need to reschedule to protect our staff.

Yes. We require access to a water supply to carry out extraction cleaning.

Please take care when walking from damp carpeted areas onto hard flooring (and vice versa), as this may be slippery. Customers are asked to sign acknowledgment of this safety advice.

If you have any concerns, please raise them immediately. We are professional and respectful, and we will always address concerns on-site wherever possible.

Carpet cleaning revitalises and improves appearance significantly. However, no professional cleaner can guarantee carpets will look brand new. We always aim to deliver the best possible results.

Yes. If you have any concerns, please contact us. We pride ourselves on delivering high standards of work.

Yes. Our equipment uses your electricity supply, and we use circuit surge protectors to safeguard your premises.

General Cleaning FAQs

How often should I get my carpets cleaned?

We recommend a professional clean every 12 months, but homes with pets, children, or high traffic areas may benefit from more frequent cleaning.

We use advanced hot water extraction (also known as deep cleaning) with our Airflex Storm machine. This penetrates deep into carpet fibres, removing dirt, bacteria and odours more effectively than standard steam cleaning.

 

Thanks to our powerful equipment and specialist drying fans, carpets are usually dry within 2–4 hours.

Safety & Products

Are your cleaning products safe for children and pets?

Yes, we only use eco-friendly, non-toxic cleaning solutions that are safe for the whole family, including pets.

In most cases, yes. Our deep cleaning system breaks down and neutralises stains and odours, leaving your carpets fresh and hygienic.

Upholstery & Rugs

Do you clean sofas and other upholstery?

Absolutely. We clean sofas, armchairs, dining chairs, and more, removing everyday dirt and restoring the look and feel of your furniture.

Yes, we provide specialist rug cleaning for all types and sizes, with extra care taken for delicate fibres and handwoven rugs.

Practical & Booking

Do I need to move furniture before you arrive?

We ask that small and breakable items are removed, but we can carefully move larger pieces of furniture as part of the service.

Prices vary depending on the size of the area and the type of cleaning required. We’re happy to provide a free, no-obligation quote, just get in touch!

Yes, we provide full receipts. We accept card payments, bank transfer, and cash, plus account facilities for businesses (subject to checks).

Yes, we provide out-of-hours service for busy businesses, so we can give you the best carpet, rug and upholstery cleaning during business downtime. This ensures you can operate at full capacity, and we never get in your way!

Still Have Questions?

If your question isn’t answered above, our friendly team is here to help. Contact Crane’s Carpet Cleaning today for expert advice and a free, no-obligation quote anywhere in Essex.

CONTACT US NOW!
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